Privacy Policy

Last update: 1/12/2025

Ciclofree (“we”, “the Company”) protects the privacy of visitors to the website www.ciclofree.it

and of users who contact us through the form available on the “Contact” page.
This notice explains which data we collect, for what purposes and how it is managed, in compliance with EU Regulation 2016/679 (GDPR).

1. Data Controller

Ciclofree
Email: info@ciclofree.it

2. Personal data we collect

Through the contact form we may collect the following data:

• First name
  
• Last name
  
• Email
  
• Phone number
  
• User message
  

Automatically collected data:

• Browsing data and technical cookies
  
• Statistical data through Google Analytics
  
• Marketing data through Meta Pixel (only with consent from the cookie banner)
  

We do not collect sensitive data (health, identity documents, allergies, etc.).

3. Purpose of processing

We use your data exclusively to:

• Respond to requests sent through the contact form.
  
• Administrative and pre-contractual purposes, such as providing information about tours or managing bookings via email.
  
• Legal obligations in case of a service booking.
  
• Anonymous statistics and marketing (only if you consent to non-essential cookies).
  

4. Legal basis

• Performance of pre-contractual measures (responding to your message).
  
• Legitimate interest for website security.
  
• Consent for Google Analytics and Meta Pixel.
  

5. Data sharing

We only share customers’ first and last names with hotels necessary for booking accommodation when included in the service.
We never transfer data to third parties for commercial purposes.

6. Data retention

We retain data:

• up to 1 year after the completion of services or communication via the contact form,
  

after which it is deleted from our systems (email, paper archives, digital archive).

7. User rights

You may request at any time:

• Access to your data
  
• Rectification
  
• Erasure
  
• Restriction of processing
  
• Objection
  
• Data portability
  

By writing to info@ciclofree.it

8. Data security

We use technical and organisational measures to protect the data, including:

• Protected access to email accounts
  
• Secured digital archives
  
• Restricted access to authorised staff only
  
• No storage of sensitive data
  

9. Changes to this Privacy Policy

This policy may be updated; the latest version is always available on this page.